Customer Reviews for Liberty Pontiac GMC Truck - It's Our Customers That Make Us Special

Thanks to all those who filled out the Pontiac/GMC manufacturer survey during the January-June purchase cycle. It's our customers that make us great by letting us know how we are doing!!! Questions or Comments? Contact Kristi Maher at 866-676-5559 or email us!

• Good People! - J. Purser
• Great experience...special thanks to Greg Mongelli! - J. Famolari
• One of the best by far. - W. Forbis
• Great Service - R. Calcutta
• George Fisher is an excellent service consultant! - A. Carlough
• Everyone at Liberty was very helpful and it is a true pleasure doing business with them. - B. Lilley
• The vehicle I purchased was not in their stock. After listening to my self as a customer, this dealership did not hesitate to find the exact vehicle I wanted at another dealership. I was also dealing with other GMC dealerships. These other dealerships did not offer to go find the vehicle at any other dealership. Liberty continued to work with me in getting the vehicle and the best possible price they could offer with what I was willing to pay. The Sales and Finance personnel were the BEST! Very Professional! Although, I have just taken delivery of the vehicle, I feel I could call any of the personnel with any questions, etc...and anyone at Liberty would be more than happy to assist. I am a repeat customer in dealing with Liberty (I purchased a 2004 Yukon XL in that year). Therefore, based on the courteous treatment and professionalism with how I was treated, I will continue to do business with this dealership. - N. Walker
• Excellent job, as always! - Z. Smith
• Based on my experience with other GM dealers while shopping for a new truck the staff at Liberty went way above expectations to provide me my new vehicle. I would have no qualms about driving the 400 miles for my next vehicle. - M. Metros
• I think that everyone there is wonderful. Service has always been great and I recommend them to anyone I hear of interested in buying a new car. - H. Phillips
• Very satisfied with experience. Would go back for another purchase. - T. Rathke
• Always polite and courteous. Friendly atmosphere. Great to deal with. - G. Johnson
• They are a wonderful group of people and a pleasure to work with. - A. Towe
• This dealership has been great. The service department has always been very helpful. I would definitely buy here again and recommend them! - H. Soli
• EXCELLENT customer service!!! - J. Duchene
• Thanks for a great purchase! - A. Miller
• My experience is always wonderful. - V. Moorehead
• Great People! - T. Samuels
• All the people that I've been in contact with are very courteous. - P. Linker
• This is the 2nd car I have purchased from Liberty and when I am ready for number 3, I will be going there. - M. Morgan
• I have been to many other dealers in the area and out of state and was so happy and excited about this dealership. I will definitely spread the word. Everyone made you feel so special, you were not just a number. I am so glad we went there. Thank you Liberty for everything. Very truly yours, K. Wieczorek
• The staff at Liberty provided the best experience I have had purchasing a new car. - M. Sargent
• The Service Consultant is the best I have ever dealed with. For my opinion, he should be the Service Manager. Please don't get me wrong, the service manager you guys have there is also excellent, I am just sayin that this guy should be one. - J. Salas
• When ready to buy another auto, I will contact this dealership. - K. Newsome
• I was pleased with the manner in which I was received by the young lady that took my call when calling for an appointment. She was also polite, pleasant, and yet business like when I paid my bill, etc. - E. Sandell
• Bill, Brad, Scott, Greg and another Greg, and Tony were on the ball, Good Boys. Kristi Maher (Customer Relations) was very helpful. Thanks All- Charlie
• Very nice techs.- T. Keene
• Being in the service industry, I am keenly aware of the importance of excellent service. The people at Liberty GMC went over and beyond my expectations. I am so pleased with the vehicle, and particularly, with the entire experience. Having moved from owning a BMW and being a faithful BMW owner, I was delighted that the experience exceeded my experiences with BMW. Thanks to all, especially Greg Mongelli, Sales Manager for making this a great purchase. I am recommending them highly to my friends and fellow workers. - C. Coesens
• The staff was very friendly, and Marsha who was very helpful and pleasant to deal with during the financing process.- A. Dolezal
• I have been very pleased with the service at this dealership, & the sales team is friendly and courteous to me when I visit. - M. Starcher
• If I did not have confidence in this dealership, I would not drive 20 miles each way in order to get business. - L. Small
• I have dealt with many service depts. and service people but George is absolutely no question the best in the world. I will buy from any dealership he works at. - J. Saunders
• Rob is the BEST salesman (vehicle or otherwise) that we have ever encountered! His knowledge and professionalism are unsurpassed! - J. Ashfield
• Absolutely the best service department in Charlotte. George Fisher is a real asset to Liberty Pontiac GMC. - L. Francis
• Rob C (in service) is terrific to work with. - L. Williams
• George Fisher is wonderful. He kept me updated on all that was going on with my Acadia. He is always very gracious and polite. He understands that I work an alternate schedule than most & is always very accomodating when I call. - A. Mills
• Mr. George Fisher did an excellent job of making sure that everything was handled in a professional manner. - P. Senical
• I would like to especially tell you how very courtous and enthusiastic Steve Lee was to me during my time as I decided on my Pontiac Vibe. - M. Nelson
• Mr. Rob Cosentino was very helpful and knowledgeable. - J. Baker
• It was a great buying experience! The staff was very helpful throughout the entire process. - M. Turner
• Very friendly and helpful in every way possible. - J. Ryman
• "GREAT DEALERSHIP" Everyone knows your name. - F. Barlow
• Excellent customer service.- M. Gullickson
• I Just wanted to take the opportunity to tell you about the excellent service I recieved from you Service Department. In particular was my interaction with Robert and the Service Manager(sorry didnt catch his name he was pretty busy) but never the less, Robert handled me with the best customer service I've recieved in years. He was prompt, professional and on top of his game. I spent 22 years in the Navy and have delt with many and consider myself an expert with customer service. Robert is head and shoulders above the masses. As you know, good employees are hard to find and I hope he will be recongized as such. Thank you once again for a job WELL DONE. Sincerely, P.G Schimmel

Customer Reviews for Liberty Pontiac GMC Truck - It's Our Customers That Make Us Special !!

Thanks to all those who filled out the Pontiac/GMC manufacturer survey during the October - December purchase cycle. It's our customers that make us great by letting us know how we are doing!!! Questions or Comments? Contact Kristi Maher at 866-676-5559 or email us!

Always very personable yet professional. I am remembered by the sales staff and greeted even when I am just bringing my car in for service. The level of customer service is excellent and makes my trip worthwhile. -Michael S.

Great place to purchase & service cars. Great people who treat you extremely well. - Lisa H.

Great people, great service, great car. What more could I ask for?!!!

George is wonderful!!! He is always very courteous and always keeps me informed of any problems that might arise during my service visit. - Sandra M.

The entire team at Liberty GMC were outstanding from the Sales Mgr, the Owner, and Rocky's service team. This level of service, knowledge and vehicle quality is how US auto makers can successfully compete against Lexus, Infinity, Toyota, Honda, and BMW. Very pleased buyer. - Gregg C.

You are wonderful! - Autumn S.

Rob in the service department very helpful as well as Rocky. - Kelly S.

EXCELLENT SERVICE. - Minnie H.

Parts not available were a recall item...Not Liberty's fault... - Suzette G.

Everyone at the dealership was very friendly and helpful. We have already taken my wife's car to the dealership for service. - William P.

George always provides great service. - Stephen B.

Scott, Brad and Greg are great to work with! This is my 5th vehicle purchase from this dealership...don't see any need to go anywhere else. - Roy L.

Great place to do business! - Jeffrey R.

Great service, fast. They knew what and how to fix my issue. Really focused on the customer. - Gary L.

Take a Look at Liberty Pontiac GMC Truck Customer Reviews ! See that It's Our Customers Who Make Us Special - August to October 2008

Here at Liberty, our customers are our most important asset. We value your opinions and want to know what you think. Thanks to all those who completed the comment section of either the print or online GM Manufacturer's Surveys. You can also email us any time with GLOWS or GROWS! We appreciate the feedback!

• Robert did a great job! Very personable and friendly! - N. Feldman
• The service team does a fine job. George is awesome! I was concerned that I had to come in 3 times for the same part. 1st time it was ordered, 2nd time there was an error, 3rd time to replace the part. Overall, I will return and recommend to others. - M. Shirley
• Great People! - J. Ball
• As I viewed, test drove and purchased this vehicle all within a few hours and I have been a customer of the service dept at Liberty for three years, it was unnecessary for the dealership to offer a tour of the facilities. -C. Worthstorne
• Everyone at Liberty GMC did a great job! - R. Calcutta
• I was able to deal directly with Scott in finding and purchasing this truck. I was also helped by Greg in sales with explaining all the details and gadgets on the truck. I've been completely satisfied with all the people that I've dealt with in buying this new truck. - D. Bard
• Our salesperson really took the time to listen to what we wanted in a vehicle. - A. Cosentino
• I have been going to this dealership for almost 10 years, that alone should say something. I am probably not the most patient of customers, however, the folks at Liberty Pontiac have never treated me with anything less than kind, courteous service. -B. Protz
• Rob Mullis is wonderful and continues to be wonderful - thank you. -S. Schmidt
• I am very happy with Liberty and the service I have received from them now and in the past. B. Lawrence
• Rockie's team is and continues to be exceptional! G. Calestini
• George Fisher did a great job! He was very friendly and was able to get me a rental car quickly and had my car done early. George is the only person I will think of for car repair needs. - M. Bernhardt
• Rob was great and we did have a great experience! - W. Griffin
• This dealer is a "class" organization. They cleaned my vehicle in addition to the great service. H. Rivers
• Great dealership and service department. -K. Aiken

Our Customers Make Us Special - July 2008

Thanks to all those who filled out the Pontiac/GMC manufacturer survey during the July 2008 purchase cycle. It's our customers that make us great by letting us know how we are doing!!! Questions or Comments? Contact Kristi Maher at 866-676-5559 or email to info@libertypontiacgmc.com.

I wish to commend Zacke in your parts department and Carlos in sales were exceptionally helpful and kind to a 76 year old retired woman from General Motors Training Center here in Charlotte. It is reassuring to know that people like these represent your company. I hope business improves for everyone. Many Thanks!!- I. Hall

Everyone at the dealership was very friendly, the person that sold me the car his name was Adam (Mongelli) and he was very helpful and he did a very outstanding job. He was not pushy, he was there to help me! - E. Hamrick

George has been a GREAT service advisor and has always taken care of my GMC needs. - T. Jackson

Everyone with whom I came into contact with was wonderful to me. I was treated like family. - L. Mitcheson

COMPLETELY SATISFIED! - F. Barlowe

Very Satisfied. - J. Pope

Good people to deal with. Sales- Service - Management. - F. Barlowe, Jr.

The owners and employees of this dealership are exceptional people to work with. They are thoughtful and attentive to detail, especially if you call ahead and let them know what you are looking for. I would recommend them to anyone and will return in the future! - R. Newell

Most responsive dealership I have ever dealt with. Very impressed. - S. Poplin

Great and professional service! - H. Coppinger, Jr.

I would like to mention that I not only love the sales team with Greg and Erick, but I continue to come back for service for three reasons ...Tim, Rob, and Rocky. All three of these guys always treat me as if I am priority. Coming to Liberty is like visiting family and I will always support this dealership! They are the best! - R. Ellis

This is my third vehicle purchase from Liberty and I would never purchase anywhere else. This last purchase was a pleasure thanks to Carlos Aguilar, Brad McCorkle, and Greg. I truly believe that at Liberty Pontiac these people really do care about you and you are not just another sale to them. They want you to be happy and satisfied or they do not think they have done their jobs. Once again THANKS to everyone at Liberty Pontiac...G. Kinley

Our Customers Make Us Special - June 2008

Thanks to all those who filled out the Pontiac/GMC manufacturer survey during the May/June purchase cycle. It's our customers that make us great by letting us know how we are doing!!! Questions or Comments? Contact Kristi Maher at 866-676-5559 or email to info@libertypontiacgmc.com.

My salesman, Rob Mullis, did a great job getting me all the information I ask for either in person or by email. Greg did a great job getting me the payments I wanted. I will recommend this dealership to anyone looking for a car. - David D.

Always great service and friendly staff! - Margaret B.

They were great!! They fulfilled everything that they said they would do. That means a lot to my husband and me. If Liberty is a five star dealer then they need to be given ten stars. Thanks again for everything. - Tammy C.

My Service Advisor George Fisher always goes the extra mile to meet my service needs. - Royce K.

Tony Rocks! - Megan M.

Service always provided on time, in a professional manner, no hassle. - Thomas R.

My wife and I want to thank everyone who assisted us in purchasing the G8. The car is for my wife and she loves this car. We also purchased a Solstice GXP from Liberty Pontiac back in September, so obviously they are doing something right for us to purchase 2 cars from them in less than a year! When the Solstice Coupe comes out they will see us again! -William D.

Our Customers Think We're Special! - April 2008

...And we know they are what makes us great! There's no doubt about it! Liberty Pontiac GMC customers are special people. Thanks to all those who took the time to let us know how we're doing! These are the comments we received in April from the GMC and Pontiac manufacturer survey.

"Keep up the good work--highly trained, professional service dept.--great hours--great atmosphere!" Pamela S.

"Liberty gets an A+." Frank S.

"I could not ask for better service or treatment as a customer! Great dealership with wonderful, informed people." Robert D.

"Brad McCorkle was outstanding. Greg in Finance was on top of his game. I was in and out of the dealership and didn't waste a Saturday. Carlos the salesman was very helpful in presenting my new truck. The whole staff at Liberty should be commended for their professionalism towards a customer. I will definitely return for a future purchase and the cleanliness of the dealership was incredible. Thank you." Brian L.

"By far the best car buying experience I have ever had!!!!" Ward H.

"I was very impressed with the salesman and the Finance Manager at Liberty. I felt that they kept my satisfaction as a high priority. I have purchased many new vehicles but have never experienced this level of commitment to customer satisfaction during the process. I absolutely love my Acadia and have since joined the GMC Acadia Online Community." Kathryn G.

"I have purchased many vehicles but never from a dealership that treated me as well as Liberty. I will remember this for any future purchase. I wish they also had the Buick line. I recommend Liberty to anyone I meet that is looking for a new or used car or truck. Liberty made my purchase a pleasure!!" David H.

Our Customers Make Us Special - February 2008

There's no doubt about it! Liberty Pontiac GMC customers are special people. Thanks to all those who took the time to let us know how we're doing!

This dealership is one of the best I have to deal with, the salesman and Sales Mgr. was good to me. Thank You. - Bonnie K.

We chose this dealership not because they had the best price but because of the way we were treated. - Christopher S.

I was leaving to go out of town and needed to be able to put the back seat down. The latch and the wire in the seat was broken. I was told the parts needed to be ordered. I informed the service man that I needed to take the car out of town and needed to be able to fold down the seat. He overnighted the parts so the repair could be made the next day and I could take my car on the trip. I was appreciative for the quick service. - Gregory S.

BEST GMC DEALER - William F.

Great Team! Easy to work with, no pressure and very friendly as well as accomodating, I would recommend them to others for the favorable buying experience. The way it should be when you buy/lease a vehicle. - Tom N.

They were very helpful and friendly, I enjoyed the experience. - Ronnie B.

The Best Service in Charlotte, NC - John C.

They have a great staff. The salesman who helped me, Carlos, was great! - Carrie H.

The Liberty Service Team always goes the extra mile to ensure customer satisfaction. - Charles T.

I have purchased many vehicles but never from a dealership that treated me as good as Liberty Pontiac GMC Truck. I will remember this for any future purchase. I wish they also had the Buick line. I recommend Liberty to anyone I meet that is looking for a new or used car or truck. LIBERTY MADE MY PURCHASE A PLEASURE. - David H.

I was not very happy to learn that Drew went to another dealership, but after meeting Rob, I felt a lot better. He and Rocky made us feel very comfortable. Rob has some big shoes to fill and is well on his way! - Thomas D.

Our Customers Make Us Special - January 2008

We appreciate your time in filling out our Manufacturer's Surveys. Thanks to those who took a second to jot a note. We love to know what you think!

The service manager was a pleasure to work with and very helpful! - Malinda C.

Jason Angle, our salesman and Brad McCorkle made this a very pleasant experience. Both are extremely knowledgeable and were able to answer any questions we had. This is our third transaction with Liberty and we would not be coming back if not for people like Brad and Jason. - Thomas C.

Thanks for giving me this survey. God Bless. - Gerald B.

Excellent service by Rob & Rocky! - James D.

Great dealership to work with. This is my second vehicle purchased! - Charles A.

Everyone was great! - Lori W.

For questions or comments about your sales or service experience, call Kristi Maher @ 866-676-5559 or email to info@clickliberty.com